Terms & Conditions

 

These Terms and Conditions (“Terms”) relate to the engagement between Doctor Serene and the user of its Services (“User”, “you”).

It is important that you please read these terms carefully and make sure that you understand them. It is a requirement of registering with Doctor Serene that you accept and agree to these terms.

Doctor Serene is committed to the security and privacy of your information. Our website privacy policy explains in more detail what information we collect from you and how we use it. 

For the purposes of these Terms, we have used the following phrases:

“Data Protection Laws” means the General Data Protection Regulation 2018 (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, including the Data Protection Act 2018; and then any successor legislation to the GDPR or the Data Protection Act 1998.

 

1. Doctor Serene Services

Doctor Serene provides lifestyle medicine and health coaching services, and intends to provide consultations to users either in person or via an online platform. The following are details about Doctor Serene, and the scope of services provided by it.

  • Doctor Serene will only provide lifestyle healthcare and health coaching, as governed by the scope of practice of lifestyle medicine and health coaching. 
  • Doctor Serene does not provide any emergency services or care for acute medical or psychiatric conditions.
  • Doctor Serene does not prescribe any medications beyond the scope of lifestyle medicine practice.
  • Doctor Serene is in no way designed to replace the services of your in-person NHS or private General Practitioner (“GP”), other NHS or private care provider or hospital.
  • You agree that the services provided by Doctor Serene are only supplementary to any medical advice or treatment that you are receiving or should receive from your in-person NHS or private GP and/or any other health care provider.
  • Please note that our services can only be used by independent adults who are 18 years of age and over.
  • For our online services, it is not possible for us to physically examine you. It is therefore crucial that you provide us with accurate information when requested, for example self-reported weight, blood pressure etc.. and any reports, diagnoses of any and medical history relating to you. We shall not be liable for any medical advice received through the Doctor Serene platform if the information and/or medical history and records that you have provided are incomplete and/or inaccurate or false.
  • You may be issued with a prescription for medications pertaining to lifestyle medicine by Doctor Serene. The doctor will use all reasonable efforts, based on the medical history and any records that you have provided and the symptoms you describe, to prescribe medicine appropriate for your condition. 
  • You understand that the degree of benefit obtainable from the services provided may vary between clients with similar health problems, and following a similar health programme
  • Health advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
  • Subject to your agreement, Doctor Serene can suggest or provide referrals to specialists where clinically appropriate and suitable. Our service will always make best efforts to ensure the most appropriate referral and recommendation is made where necessary.
  • Doctor Serene can make referrals for private blood tests related to lifestyle medicine by a third-party provider. You acknowledge that you are solely responsible for arranging, undertaking, and paying for such tests, if you choose to undertake them. The processing time of tests may vary according to the provider used by you and Doctor Serene cannot influence this directly. Doctor Serene cannot guarantee the availability of the services from test providers and shall not be liable for any acts or omissions of the test providers.
  • Please note that following any enquiry over the phone, or through our website, we will endeavour to get back to you as soon as possible, usually within 2-3 working days. 

 

2. User Data

Confidentiality is extremely important to us. 

  • All information collected and supplied by you to Doctor Serene will be treated as confidential and only processed to provide the services as described above. 
  • For the purposes of the Data Protection Laws the data controller is Doctor Serene.
  • The primary purpose for which Doctor Serene will collect and use your personal data is to provide our services to you. 
  • Whilst Doctor Serene encourages you to inform your GP and relevant health providers of any health concerns you may have discussed with us, we will not share information with your GP unless we have your permission to do so, or where there is an overriding public interest in disclosing the information without your consent. This is in accordance with the General Medical Council’s guidance which may from time-to-time change. Doctor Serene will not however, be able to prescribe medication without your consent to share such information with your GP. In such circumstances, your healthcare practitioner will explain the situation clearly and where possible, explain the alternative options.
  • Doctor Serene may share aggregated anonymised data with third
    parties in order to monitor our services and to ensure consistent quality and safety relating to the services provided to users.
  • Doctor Serene will generally share your information/personal data with persons nominated as your ‘Emergency Contact’ unless you have expressly asked us not to do so. Where an ‘Emergency contact’ has not been nominated, we will share this information with the next of kin, particularly in cases of emergencies and where the health interests of the user over-rides our obligation of confidentiality. 
  • For online consultations, the identity of the user will be verified by a member of Doctor Serene’s team at the start of the appointment. This will require the user to present an acceptable photographic identification document, such as a passport, driving license, or national identity card. 

 

3. Payment structure

  • Payment is to be made in full no later than 24 hours before the first consultation, whether it’s a single appointment or part of a package. The cost of the service is set out clearly on our website and may be subject to change at any time. Prices include any applicable taxes which might apply and are liable to change at any time, but changes, if any will not affect any existing appointment already booked.
  • Payments for all appointments must be made by credit/debit card payment or bank transfer. Doctor Serene does not accept any cash payments.
  • Currently Doctor Serene does not collaborate with any health insurance companies that may cover a user’s appointment. Should this change, we will update these terms and notify all users via email.
  • Please note that costs are for the consultations only. Additional costs may be incurred for further investigations or treatments.

 

4. Appointments

  • By making an appointment you give Doctor Serene express consent to provide the service(s) to you in your chosen time slot and within any cancellation period provided by any English laws or regulations.
  • Prior to your scheduled appointment, you will be sent some forms via email to fill out and provide details of your personal and medical history and health concerns. This is primarily to better understand your health concerns and allow us to tailor a suitable plan for your health goals.  
  • Doctor Serene reserves the right to deny any person access to the platform or the services.
  • Doctor Serene reserves the right to deny any person access for any inappropriate acts which may include but are not limited to inappropriate, abusive, or offensive behaviour or remarks.

 

5. Amending and cancelling Appointments

  • You may cancel an appointment at any time up to 48 hours prior to the time at which your appointment is due to begin. In this situation you will receive a full refund of the fee that you have paid.  If you cancel within 48 hours of the appointment or once the appointment has begun, Doctor Serene will not refund the fees paid, and you agree that in such circumstances all fees paid by you will be forfeited.
  • You may amend an appointment at any time up to 24 hours prior to the time at which your appointment is due to begin. If you have amended the appointment within this time frame, the fee for services will be credited/adjusted towards the rescheduled appointment. If you amend the time slot within less than 24 hours of your appointment, this will be deemed a cancellation and there is no refund of any fees paid.
  • If you are late for an appointment, Doctor Serene reserves the right to either cancel or to continue with the appointment. In the case of cancellation, there will be no refund and you may be asked to rebook for another appointment. Should the appointment continue, it will be deemed as the completion of the entire appointment, notwithstanding the time that was lost on account of your delay in attending the appointment.
  • If you have commenced a “package” of consultations and wish to cancel prior to the end of all scheduled services offered, no refund will be available.
  • If you have not been able to attend the appointment because the online platform is unavailable due to a technical fault caused on the part of Doctor Serene, you will be given an option between a refund of the full fee of your appointment or crediting/adjusting the fee towards a rescheduled appointment. 

 

6. Complaints

  • Doctor Serene welcomes all feedback, and you can make contact by emailing us at info@doctorserene.com.
  • If you have a complaint, Doctor Serene will always endeavour to resolve the issue quickly and easily, often at the time that it arises.
  • You should make your complaint in writing by email via info@doctorserene.com     or by post to:

Doctor Serene
c/o Sandison Easson Rex Building
Alderley Road
Wilmslow, Cheshire
United Kingdom, SK9 1HY

  • Please ensure you are specific and concise, and always include the user’s full name, date of birth, address and complaint details.
  • If you are not the patient, but complaining on their behalf, you must have their permission to do so.
  • Doctor Serene will acknowledge your complaint within 7 working days of receipt and will aim to have fully investigated it within 28 working days from the date it was received. Any delays will always be communicated with you.

 

7. Contact 

Please submit any questions you have about these Terms and Conditions email us at info@doctorserene.com.

Any enquiries relating to your appointment please email us at serene@doctorserene.com.

PRIVACY NOTICE
 
Last updated January 15, 2023
 
 
 
This privacy notice for Doctorserene (‘Company‘, ‘we‘, ‘us‘, or ‘our), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you:
 
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@doctorserene.com.
 
 
SUMMARY OF KEY POINTS
 
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
 
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Doctorserene and the Services, the choices you make, and the products and features you use. Click here to learn more.
 
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Click here to learn more.
 
Do we receive any information from third parties? We do not receive any information from third parties.
 
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
 
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Click here to learn more.
 
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.
 
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
 
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
 
Want to learn more about what Doctorserene does with any information we collect? Click here to review the notice in full.
 
 
TABLE OF CONTENTS
 
 
 
1. WHAT INFORMATION DO WE COLLECT?
 
Personal information you disclose to us
 
In Short: We collect personal information that you provide to us.
 
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
 
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
 
  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • job titles
  • billing addresses
  • debit/credit card numbers
  • any other personal information that you choose to provide to us when you complete our online contact forms or otherwise contact us
 
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
 
  • health data
 
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
 
 
Information automatically collected
 
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
 
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
 
Like many businesses, we also collect information through cookies and similar technologies.
 
The information we collect includes:
 
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
 
2. HOW DO WE PROCESS YOUR INFORMATION?
 
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
 
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

 
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
 
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
 
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
 
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?‘ below).
 
  • To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
 
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
 
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
 
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
 
 
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
 
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
 
If you are located in the EU or UK, this section applies to you.
 
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
 
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
 
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
 
  • Send users information about special offers and discounts on our products and services
 
  • Develop and display personalised and relevant advertising content for our users
 
  • Analyse how our Services are used so we can improve them to engage and retain users
 
  • Diagnose problems and/or prevent fraudulent activities
 
  • Understand how our users use our products and services so we can improve user experience
 
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
 
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
 
 
If you are located in Canada, this section applies to you.
 
We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time. Click here to learn more.
 
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
 
  • For investigations and fraud detection and prevention
 
  • For business transactions provided certain conditions are met
 
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
 
  • For identifying injured, ill, or deceased persons and communicating with next of kin
 
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
 
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
 
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
 
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
 
  • If the collection is solely for journalistic, artistic, or literary purposes
 
  • If the information is publicly available and is specified by the regulations
 
 
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
 
In Short: We may share information in specific situations described in this section and/or with the following third parties.
 
 
We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
 
 
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
 
In Short: We may use cookies and other tracking technologies to collect and store your information.
 
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
 
6. HOW LONG DO WE KEEP YOUR INFORMATION?
 
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
 
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
 
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
 
8. DO WE COLLECT INFORMATION FROM MINORS?
 
In Short: We do not knowingly collect data from or market to children under 18 years of age.
 
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@doctorserene.com.
 
9. WHAT ARE YOUR PRIVACY RIGHTS?
 
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
 
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below.
 
We will consider and act upon any request in accordance with applicable data protection laws.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
 
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
 
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below.
 
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
 
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
 
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
 
If you have questions or comments about your privacy rights, you may email us at info@doctorserene.com.
 
10. CONTROLS FOR DO-NOT-TRACK FEATURES
 
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
 
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
 
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
 
California Civil Code Section 1798.83, also known as the ‘Shine The Light’ law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
 
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
 
12. DO WE MAKE UPDATES TO THIS NOTICE?
 
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
 
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
 
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
 
If you have questions or comments about this notice, you may email us at info@doctorserene.com or by post to:
 
Doctorserene
Sandison Easson Medical Accountants
Rex Building, Alderley Road
Wilmslow, Cheshire SK9 1HY
United Kingdom
 
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
 
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.
This privacy policy was created using Termly’s Privacy Policy Generator.

COOKIE POLICY
 
 
Last updated January 15, 2023
 
 
 
 
This Cookie Policy explains how __________ (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our website at http://www.doctorserene.com (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
 
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
 
 
What are cookies?
 
 
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
 
 
Cookies set by the website owner (in this case, __________) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
 
 
Why do we use cookies?
 
 
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.
 
 
How can I control cookies?
 
 
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
 
 
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. 
 
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
 
 
How can I control cookies on my browser?
 
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:
 
 
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
 
 
 
What about other tracking technologies, like web beacons?
 
 
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
 
 
Do you use Flash cookies or Local Shared Objects?
 
 
Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.
 
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
 
Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
 
 
Do you serve targeted advertising?
 
 
Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.
 
 
How often will you update this Cookie Policy?
 
 
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
 
The date at the top of this Cookie Policy indicates when it was last updated.
 
 
Where can I get further information?
 
 
If you have any questions about our use of cookies or other technologies, please email us at serene@doctorserene.com or by post to:
 
__________
 
Doctorserene
Sandison Easson Medical Accountants
Rex Building, Alderley Road
Wilmslow, Cheshire SK9 1HY
United Kingdom
This cookie policy was created using Termly’s Cookie Consent Manager.